Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with us:

1.1 Personal Information

Personally identifiable information that can be used to contact or identify you, which may include, but is not limited to:

• Name (first and last)
• Phone number
• Email address
• Mailing address or other contact details
• Company name and your role within your team or organization
• Country of residence and geographical location
• Financial information (where required for payment processing)

If you provide us any personal information of another individual, you must ensure that you are authorised to do so and that such person is informed about this Privacy Policy. You can choose not to provide certain personal information, but in general the information we request is required to provide you with access to and use of our services, and the lack of such information may impact our ability to do so.

1.2 Usage Data

Information about how you use our website, services, or communications, such as the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

1.3 Device Information

Technical details such as your internet protocol (IP) address, browser type and version, operating system, unique device identifiers, and similar information your browser or device sends when you visit our website.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing, operating, maintaining, and improving our website and services
• Enabling you to create an account and access the features of our services
• Responding to your comments, questions, inquiries, and requests
• Sending you technical notices, support and administrative messages, and service updates
• Sending you updates, promotions, and relevant communications (with your consent)
• Understanding and respecting your preferences and improving your experience
• Pursuing legitimate interests such as network and information security and fraud prevention
• Ensuring compliance with applicable laws and regulations

We do not sell, rent, or lease personal information, which includes any sharing or disclosing of personal information to another party for monetary or other valuable consideration.

3. SMS and Email Communications

By providing your phone number and opting in for SMS communication, you consent to receive SMS/text messages related to our services at the number provided. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. You may opt out of SMS communications at any time by replying STOP, and you can reply HELP for help. You may opt out of email communications at any time by following the unsubscribe instructions in any message.

We do not sell, rent, or share your mobile information (including phone numbers) or your SMS/text messaging opt-in and consent data with third parties or affiliates for marketing or promotional purposes. Information sharing with sub-contractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you have opted in to receive marketing and promotional messages, you may withdraw that consent at any time using the opt-out methods described above.

4. Sharing of Information

We do not sell or rent your personal information. As a rule, we do not transfer or share your personal information with any third party unless required to do so. We may share your information only in the following situations:

• Service providers. With trusted partners and service providers who help us deliver our services — such as payment processing, cloud hosting, secure data transfer, customer support, communication tools, and similar functions. These parties have access to your personal information only to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.
• Corporate affiliates. With Delhivery group companies for purposes set out in this Privacy Policy, such as optimizing shared processes.
• Legal and regulatory. To comply with a legal obligation, subpoena, or lawful request from a government, regulatory, or public authority; to protect and defend our rights; to prevent or investigate possible wrongdoing; and to protect the personal safety of our users or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to the safeguards set out in this Privacy Policy.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We take information security seriously and maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use.

You play an important role in keeping your personal information secure. You should not share your username, password, or other security information for your account with anyone.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy — including while your account is active, to fulfil the purpose(s) for which it was collected, to resolve disputes, conduct audits, and enforce our agreements — or as required by applicable law. Please notify us of any changes to your personal information so we can keep it accurate and current.

7. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you
• Requesting correction of incomplete or inaccurate data
• Requesting deletion of your personal information (where applicable)
• Restricting or objecting to certain processing, including direct marketing
• Withdrawing your consent to receive communications
• Reporting a personal information breach at privacy@delhivery.com

To exercise any of these rights, please contact us as set forth below. To protect your privacy, we will take steps to verify your identity before fulfilling your request. You also have the right not to be discriminated against for exercising any of your privacy rights.

8. California Privacy Rights

If you reside in the State of California, United States, this section applies to you. The California Consumer Privacy Act ("CCPA") requires businesses that collect personal information of California residents to make certain additional disclosures. Below are the categories of personal information we may have collected within the last twelve (12) months and the categories of third parties with whom we may have shared that personal information for a specific business purpose:

It is not our intention to sell personal information to any third party as the terms "sale" or "sell" are defined under the CCPA. As noted above, we do not share mobile information or SMS consent data with third parties for marketing purposes.

9. Cookies & Tracking

Our website may use cookies and similar tracking technologies (such as beacons, tags, and scripts) to enhance your experience, remember your preferences, operate the service securely, and analyse how our website is used.

Examples of cookies we use:

• Session cookies, which we use to operate our service.
• Preference cookies, which we use to remember your preferences and settings.
• Security cookies, which we use for security purposes.

You can control cookies through your browser settings. However, if you disable cookies, your experience of our website may be diminished and some features may not work as intended.

10. International Data Transfers

As a global company, we cannot always limit our processing of your personal data to the country in which you are based. Your information may be transferred to and maintained on computers located outside of your state, province, or country, where data protection laws may differ from those in your jurisdiction. No transfer of your personal information will take place to an organization or country unless there are adequate security controls in place, including contractual protections designed to help ensure your rights.

If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, and your personal information is transferred to the United States or other countries that have not been determined to provide an adequate level of data protection, we will use appropriate legal mechanisms, including standard contractual data protection clauses where required.

11. Children

Our website and services are not directed or aimed towards individuals under 16 (or any prescribed legal age in your jurisdiction, for example anyone under the age of 13 in California). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without a parent or legal guardian's consent, please contact us at privacy@delhivery.com. If we become aware that a child has provided us with personal information in violation of applicable law, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. If we make any changes, we will notify you by posting the updated version on this page with a revised effective date. You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@delhivery.com.

If you are in the EEA, the United Kingdom, or Switzerland and feel we have not addressed your concerns, you may report this to your local supervisory authority, though we encourage you to first contact us with any questions or concerns as we take our obligations very seriously.